Senior Customer Success Engineer
Job Summary
Owning the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, the full-time Senior Customer Success Engineer will guide customers through activation, adoption, optimization, and renewal, while developing tailored Customer Success Plans and leveraging deep expertise across the Veeam portfolio in a remote environment.
Key responsibilities
- Build and advance tailored Customer Success Plans aligned to each customer's business objectives and success criteria
- Conduct health assessments and solution adoption planning to improve customer resilience and recovery readiness
- Monitor customer health signals and adoption trends to proactively identify risks and develop mitigation plans
Required qualifications
- 5+ years of experience in customer-facing technical roles focused on data protection and recovery technologies
- Strong technical expertise across backup and recovery, virtualization, and cloud platforms
- Proven ability to translate customer business objectives into technical roadmaps and measurable outcomes
- Strong executive communication skills with experience presenting to senior stakeholders
- VMCE certification required or to be obtained within an agreed-upon timeframe following hire
Complete Job Description
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