Senior Customer Success Executive

Job Summary

A company is looking for a Senior Customer Success Executive to support the implementation and adoption of enterprise solutions in healthcare settings.

Key Responsibilities:

• Engage with internal teams to tailor data collection efforts to healthcare facility needs
• Evaluate on-site workflows and identify opportunities for improvement in Emergency Department and Lab practices
• Serve as the main contact for project management, ensuring alignment among Sales, Medical Affairs, and the Customer

Required Qualifications:

• Bachelor's degree, with nursing credentials preferred
• Combination of clinical and industry experience
• Proven track record in driving hospital-level implementation projects
• Ability to establish clinical credibility with customers
• Proficiency in MS Office