Senior Customer Success Executive

Job Summary

To support a strategic customer base in healthcare, the remote Senior Customer Success Executive will manage client relationships, drive product adoption, and implement customer success strategies to ensure satisfaction and growth.

Key Responsibilities:

• Develop and nurture relationships with key stakeholders at healthcare organizations, serving as the primary point of contact for high-value clients
• Lead onboarding processes for new customers, ensuring seamless implementation and integration of solutions into their workflows
• Identify opportunities for upselling and cross-selling while tailoring solutions to align with clients' business goals and challenges

Required Qualifications:

• 5+ years of relevant work experience in customer success or account management, preferably in a SaaS environment
• Strong project management skills with the ability to collaborate across multiple internal and external stakeholders
• Proven success in building trust and driving results for a range of stakeholders, including senior executives and IT professionals
• Tech-savvy with strong analytical skills for deriving actionable insights from customer data
• Experience in growing annual account spend over time