Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise.

Key Responsibilities

• Become a product expert to guide customers toward their desired outcomes
• Develop and implement engagement strategies to drive product adoption
• Monitor customer health and track key metrics to ensure retention

Required Qualifications

• 5+ years in a customer-facing role, preferably in a startup environment
• Experience managing Enterprise accounts in a CSM or consultative role
• Proven ability to build trust with senior leaders
• Strong prioritization and organizational skills
• Data-driven approach with familiarity in CRM tools