Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive customer satisfaction, retention, and growth within strategic accounts.

Key Responsibilities

• Support smooth onboarding, ongoing training, and adoption of contracted functionality
• Build and maintain deep relationships with customers, serving as a trusted advisor
• Identify upsell and expansion opportunities by aligning customer goals with new product features

Qualifications

• 5+ years of experience in Senior Customer Success in B2B SaaS, preferably in healthcare and Salesforce
• Experience managing a book of business exceeding $3M ARR
• Familiarity with Salesforce CRM and customer success tools
• Proven ability to navigate complex client relationships and drive retention
• Experience translating technical concepts into business value for non-technical stakeholders