Senior Customer Success Manager

Job Summary

Driving data excellence in a full-time capacity, the Senior Customer Success Manager will manage state implementations, ensuring client retention and successful SaaS rollouts while working remotely with occasional travel.

Key responsibilities

• Manage and oversee the implementation of data solutions for state education departments
• Achieve Gross Retention Rate (GRR) and Net Revenue Retention (NRR) targets through effective client relationship management
• Lead complex SaaS implementations, ensuring successful project delivery and client satisfaction

Required qualifications

• Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
• Proven track record of achieving GRR and NRR targets
• Experience working with state-level education systems or large-scale data environments
• Familiarity with SaaS implementation processes