Senior Customer Success Manager

Job Summary

Serving as the primary partner for complex government clients, the full-time Senior Customer Success Manager will manage relationships with regulatory boards and state agencies, develop mission-aligned strategies, and drive compliance outcomes in a remote environment.

Key responsibilities:

• Build and maintain trusted relationships with Executive Directors and state officials to ensure long-term stability
• Develop success plans that align technology with agency mandates and public-sector risk management priorities
• Lead customized training programs to empower regulators and associations in utilizing the platform effectively

Required qualifications:

• 5+ years of B2B SaaS Customer Success or Account Management experience managing government or public health accounts
• Direct experience with healthcare compliance and state departments of health
• Exceptional ability to communicate complex software capabilities to non-technical government leaders
• Experience navigating multi-layered organizations in a remote work environment
• Strong problem-solving skills, with the ability to identify churn risks and build strategic rapport