Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Responsibilities:

• Develop strong relationships with key stakeholders within corporate clients' global security, investigations, and insurance teams
• Serve as the main point of contact post-sale, managing the customer lifecycle from onboarding to renewal and expansion
• Ensure successful adoption of the company's product platform by providing training, coaching, and ongoing support

Qualifications:

• Minimum of 4 years of post-sales customer success experience at a B2B SaaS company, preferably in the open-source intelligence investigations space
• Engaging, go-getter personality with strong interpersonal skills to build relationships with users and buyers
• Exceptional organizational skills with the ability to manage a substantial book of business
• Proven experience working cross-functionally with internal teams to achieve common goals
• Track record of successfully owning and managing SaaS product renewals and upsells