Senior Customer Success Manager

Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Feb 12, 2024
This job expires in: 12 days

Job Summary

A company is looking for a Senior Customer Success Manager.

Responsibilities:
  • Develop strong relationships with key stakeholders within corporate clients' global security, investigations, and insurance teams
  • Serve as the main point of contact post-sale, managing the customer lifecycle from onboarding to renewal and expansion
  • Ensure successful adoption of the company's product platform by providing training, coaching, and ongoing support

Qualifications:
  • Minimum of 4 years of post-sales customer success experience at a B2B SaaS company, preferably in the open-source intelligence investigations space
  • Engaging, go-getter personality with strong interpersonal skills to build relationships with users and buyers
  • Exceptional organizational skills with the ability to manage a substantial book of business
  • Proven experience working cross-functionally with internal teams to achieve common goals
  • Track record of successfully owning and managing SaaS product renewals and upsells

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