Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities:

• Develop trusted advisor relationships with key stakeholders and executive sponsors
• Oversee customer on-boarding, adoption, and satisfaction
• Identify expansion, retention, and renewal opportunities

Required Qualifications:

• 7+ years of customer engagement and account management experience in SaaS or enterprise software/Cybersecurity
• Experience working with large enterprise clients leading to adoption, expansion, and renewals
• Strong customer orientation and ability to manage complex projects
• Enthusiastic approach to connecting with customers and understanding their needs
• University degree or equivalent experience