Senior Customer Success Manager

Location: Remote
Compensation: Salary
Staff Reviewed: Sat, Jun 01, 2024
This job expires in: 17 days

Job Summary

A company is looking for a Senior Customer Success Manager in the United States - Remote.

Key Responsibilities:
  • Drive growth by identifying upgrade opportunities and generating new revenues with existing customers
  • Develop relationships to serve as a trusted consultant with customers to optimize their online engagement strategy
  • Create customer success plans, translate financial terms into ROI, and drive QBRs with stakeholders

Required Qualifications:
  • 6+ years experience in SaaS, enterprise B2B customer-facing positions
  • Strong understanding of businesses and digital trends
  • Experience working with cross-functional teams and multiple stakeholders
  • Understanding of e-commerce business needs
  • Curiosity and resourcefulness to understand brands' internal processes

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