Senior Customer Success Manager
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Nov 21, 2024
This job expires in: 18 days
Job Summary
A company is looking for a Senior Customer Success Program Manager to enhance the efficiency and effectiveness of the Customer Success team.
Key Responsibilities
- Own and deliver high-impact Customer Success programs to improve retention and accelerate time-to-value
- Develop scalable onboarding processes and optimize customer journey processes
- Drive cross-functional awareness of Customer Success data and operationalize the execution of the Customer Success strategy
Required Qualifications
- 6+ years of experience in building and scaling customer success programs, preferably in a SaaS environment
- Demonstrated ability to lead cross-functional teams and drive key decisions
- Experience with CRM software such as Salesforce and Gainsight
- Knowledge of SaaS customer lifecycles and essential Customer Success metrics
- Experience in strategic campaign design and management in a B2B SaaS or technology-focused industry
COMPLETE JOB DESCRIPTION
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