Senior Customer Success Manager
Job Summary
A company is looking for a Senior Customer Success Manager.
Key Responsibilities
- Act as a trusted advisor to strategic customers, ensuring they achieve maximum value from the solution
- Conduct Executive Business Reviews to enhance customer adoption and demonstrate ROI
- Monitor customer health and collaborate with internal teams to ensure renewals and expansions
Required Qualifications
- 5+ years of experience in Enterprise SaaS customer success or account management
- Proven track record managing a quarterly retention and growth quota
- Experience maintaining a book of 4-6 strategic customer accounts
- Demonstrated experience increasing customer satisfaction and adoption for technical products
- Experience in an enterprise solution sales environment
Complete Job Description
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