Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Own and manage a portfolio of high-value enterprise accounts to increase ARR and drive strategic expansion
• Develop and execute account plans, aligning customer needs with the product ecosystem
• Drive retention, mitigate churn risks, and guide customers through major transitions

Required Qualifications

• Minimum 5+ years of experience in enterprise customer success, account management, or sales in a SaaS environment
• Experience with account mapping and strategic growth planning for enterprise customers
• Strong understanding of SaaS metrics and their influence
• Proven ability to drive expansion and manage complex customer relationships
• Proficient in CRM tools and data analytics for strategy and decision-making