Senior Customer Success Manager
Location: Remote
Compensation: To Be Discussed
Reviewed: Wed, Mar 12, 2025
This job expires in: 21 days
Job Summary
A company is looking for a Senior Customer Success Manager.
Key Responsibilities
- Own and manage a portfolio of high-value enterprise accounts to increase ARR and drive strategic expansion
- Develop and execute account plans, aligning customer needs with the product ecosystem
- Drive retention, mitigate churn risks, and guide customers through major transitions
Required Qualifications
- Minimum 5+ years of experience in enterprise customer success, account management, or sales in a SaaS environment
- Experience with account mapping and strategic growth planning for enterprise customers
- Strong understanding of SaaS metrics and their influence
- Proven ability to drive expansion and manage complex customer relationships
- Proficient in CRM tools and data analytics for strategy and decision-making
COMPLETE JOB DESCRIPTION
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