Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Build strategic relationships and drive product adoption among key accounts
• Collaborate with internal teams to enhance platform engagement and customer success plans
• Monitor customer performance metrics and advocate for customer needs across various functions

Required Qualifications

• 8+ years of client management experience at a software company, agency, or consultancy
• A Bachelor's Degree
• Prior experience in Customer Success or driving product adoption and revenue growth
• Experience with complex, multi-divisional customers
• Technical proficiency with APIs and third-party integrations