Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Life Sciences.

Key Responsibilities

• Drive Customer Success outcomes by managing and growing accounts
• Develop executive-level understanding of the Life Sciences industry through consultative thought partnership
• Work cross-functionally to enhance customer relationships and drive product adoption

Required Qualifications

• Minimum 10 years of relevant experience, with 5+ years in strategic, healthcare customer-facing roles
• Strong focus on understanding customer goals and providing consultative solutions
• Entrepreneurial, self-sufficient, and self-driven approach
• Analytical and process-oriented mindset with project management skills
• Experience with sales and post-sales is ideal but not required