Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to manage post-sales strategic client relationships with large enterprise clients.

Key Responsibilities

• Serve as the trusted advisor for assigned accounts, cultivating relationships and conducting regular check-ins
• Collaborate with customers to create tailored success plans and monitor progress towards objectives
• Identify upsell opportunities and reduce churn by maintaining healthy customer relationships

Required Qualifications

• Bachelor's degree in healthcare, business, marketing, or a related field
• 8+ years of experience in client success management, preferably in the B2B SaaS or healthcare tech industry
• Familiarity with clinical workflows, IT environments, and regulatory compliance in healthcare
• Proficiency with SaaS platforms and data analytics
• Experience developing and implementing client success strategies that align with business goals