Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Fraud/AML Strategy.

Key Responsibilities:

• Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization
• Understand client business models and operational needs to define success criteria and shape tailored solution strategies
• Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration

Required Qualifications:

• 5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries
• Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, and synthetic identity fraud
• Experience working with machine learning-based detection systems and/or rule engines for fraud prevention
• Proficient with SQL, and experience in Python or R for data exploration and investigation
• Bachelor's degree in a technical, analytical, or business-related field; advanced degree a plus