Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager.

Key Responsibilities

• Own customer relationships and orchestrate activities to ensure customer success
• Lead timely implementation of the platform for sustainability initiatives and manage project timelines
• Build cross-functional relationships and monitor customer health metrics to drive platform adoption

Required Qualifications

• 2-5 years of experience as a Strategic Customer Success Manager in a customer-facing SaaS role
• Experience managing large-scale transformation projects, preferably with Fortune 500 companies
• Interest or experience in sustainability and climate accounting
• Familiarity with data management and programming languages, including Python
• Ability to adapt to dynamic environments and work collaboratively in a team