Senior Customer Success Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Apr 30, 2025

This job expires in: 13 days

Job Category: Project Management

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Senior Customer Success Manager, Scale.

Key Responsibilities

Manage a large portfolio of customers and deliver engagement strategies by customer segment
Develop and execute standardized success programs throughout the customer journey
Utilize Gainsight for outreach at scale and lead customer success initiatives

Required Qualifications

Minimum 5 years' experience in scaled SaaS Customer Success
Strong analytical skills to interpret customer data and drive strategic decisions
Extensive experience leading cross-functional initiatives
Experience with Salesforce and Gainsight
Bachelor's degree in Business or a related field preferred

COMPLETE JOB DESCRIPTION

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