Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to join their Customer Success team.

Key Responsibilities

• Act as the main point of contact for key accounts, driving engagement and long-term success
• Lead onboarding experiences for new customers and promote product adoption
• Identify opportunities for account growth and manage renewal timelines

Required Qualifications

• 4+ years of experience in a Customer Success Manager role, preferably in a SaaS environment
• Proven success in managing key customer relationships and account growth
• Strong understanding of customer success processes and renewal management
• Ability to build and maintain relationships with customers at all levels
• Experience with marketing technology or the event industry is a plus