Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise.

Key Responsibilities

• Develop deep relationships with clients, including key business executives
• Provide strategic oversight of product and services during implementation and growth phases
• Monitor client usage and engagement data to assess account health and address concerns proactively

Required Qualifications

• 8+ years of experience in a relevant client-facing role, preferably in customer success
• Experience in private markets, finance, or fund administration
• Proven ability to translate business requirements into actionable plans
• History of building relationships with decision makers, including C-suite executives
• Bachelor's degree or equivalent professional experience