Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Scaled Customer Success Program Manager.

Key Responsibilities

• Execute and manage scaled customer success programs, leveraging data and tools for insights and effectiveness
• Develop value-based programs to enhance customer experience and drive growth
• Collaborate with various teams to analyze trends and implement new opportunities for customer success

Required Qualifications

• 5+ years of customer-facing experience in a fast-paced software company, particularly in post-sales roles
• 3+ years of experience in articulating the value of solutions on customer business outcomes
• Proven success in cross-departmental collaboration
• Strong project management skills across diverse responsibilities
• Bachelor's degree in a relevant field is preferred