Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager for the APAC region (Remote).

Key Responsibilities:

• Represent the Voice of the Customer and manage relationships with the Enterprise segment in the APAC region
• Develop strategic relationships to maximize value for customers and ensure awareness of customer priorities among key stakeholders
• Own the customer journey, focusing on adoption, retention, and account expansion strategies

Required Qualifications:

• Proficiency in Japanese or Korean
• Proven experience in managing customer relationships and driving product adoption
• Understanding of Open-Source applications and the DevOps market
• Strong technical knowledge, including cloud technologies and enterprise security
• Experience with Salesforce and developing account success plans