Senior Customer Success Manager

Job Summary

A company is looking for a Senior Strategic Customer Success Manager who will manage high-value accounts and drive customer engagement.

Key Responsibilities

• Manage a portfolio of large accounts to ensure adoption, retention, and growth
• Identify expansion opportunities within complex customer environments
• Collaborate with cross-functional teams to enhance customer experience and influence product direction

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or Sales in a SaaS/PLG environment
• Proven track record of managing and growing complex Enterprise accounts
• Experience with customer data analysis to drive strategic outcomes
• Familiarity with tools like Salesforce and Gainsight
• Authorized to work in the United States without immigration sponsorship