Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to manage relationships with key customers and ensure high revenue retention.

Key Responsibilities

• Own a portfolio of Mid-Market and Enterprise customers
• Drive 120%+ Net Revenue Retention through renewals, upsells, and expansions
• Build and maintain strong, trusted relationships across client organizations

Required Qualifications

• 5+ years of prior Client Success experience in SaaS
• Extremely organized with a strong work ethic
• History of following through on commitments
• Strong data-analysis skills
• Effective in a remote work environment