Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to manage and grow a portfolio of high-value customer accounts.

Key Responsibilities

• Own and ensure satisfaction, retention, and growth of mid-to-enterprise level customer accounts
• Drive renewals by managing communication, contract timelines, and stakeholder alignment
• Identify upsell/cross-sell opportunities and serve as the escalation point for high-impact accounts

Required Qualifications

• Bachelor's degree in Business, Communications, or a related field
• 4+ years of Customer Success or Account Management experience in a B2B SaaS environment
• Proven track record of managing a full book of business, including renewals and expansions
• Strong ability to handle escalations and engage stakeholders across departments
• Experience generating Customer Success Qualified Leads (CSQLs) and collaborating with Sales