Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive customer success and build strategic relationships with clients.

Key Responsibilities

• Manage a portfolio of 100-150 accounts, focusing on customer segmentation, proactive management, and long-term account health
• Drive value realization for Event Technology clients and ensure product adoption aligns with business goals
• Lead renewal and expansion conversations, facilitate Executive Business Reviews, and implement strategies to mitigate churn

Required Qualifications

• 5+ years of experience in Customer Success or Strategic Account Management, preferably in a high-growth SaaS environment
• Proven success managing a diverse book of business, including large and mid-market customers
• Strong understanding of churn prevention tactics and customer lifecycle management
• Proficiency in Salesforce and CRM data management
• Experience in creating and executing customer success frameworks and collaborating cross-functionally