Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to enhance customer experiences and drive engagement.

Key Responsibilities

• Build and maintain strong relationships with customers, ensuring high health scores through proactive engagement
• Facilitate timely onboarding and establish clear implementation goals for customers
• Provide strategic insights from customer interactions to inform product and marketing strategies

Required Qualifications

• Bachelor's degree in Education, Psychology, Communications, Business, or related fields
• 3-5+ years of experience in customer success or account management, preferably in K-12 education
• Experience supporting curriculum, assessments, or edtech to drive customer success
• Familiarity with HubSpot or similar CRM platforms
• Ability to develop account plans and monitor customer engagement across portfolios