Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities:

• Serve as the primary point of contact for customers, creating success plans with measurable outcomes
• Drive adoption and value realization of Adobe Experience Cloud products
• Identify customer risk and collaborate with the team to activate recovery plans

Required Qualifications:

• 10+ years of experience in Customer Success within the Tech Industry
• Experience with Software as a Service (SaaS) or Digital Marketing solutions
• Proven experience in digital marketing and/or digital media space
• Strong consulting skills with the ability to mediate conflict
• Ability to cultivate partnerships effectively