Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Public Sector.

Key Responsibilities

• Develop trusted-advisor relationships with Public Sector accounts to drive success and ROI
• Analyze customer usage and account health to identify opportunities for up-selling and reduce churn
• Project manage complex plans and engage with subject matter experts to address account concerns

Required Qualifications

• 3 years of customer-facing support experience in the software industry
• 3 years of litigation support experience, preferably as a Relativity Administrator
• Expertise in managing key accounts in a customer-facing role
• Experience in the software technology sector
• Proven success in independently managing complex projects