Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Operations Manager to lead customer insights initiatives and enhance customer engagement.

Key Responsibilities

• Design and implement a scalable customer insights strategy aligned with business goals
• Analyze customer behavior to identify patterns, risks, and growth opportunities
• Define and evolve key success metrics and build dashboards to monitor progress

Required Qualifications

• 12+ years of experience in customer insights, business analytics, or customer success operations
• Proven ability to influence customer strategy through insights
• Proficient in SaaS metrics and customer success indicators
• Experience with data analysis and visualization tools such as Tableau or Power BI
• Bachelor's degree in Business, Analytics, or a related field (Master's preferred)