Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Strategic Team.

Key Responsibilities

• Create shared value by understanding ROI and building Success Plans
• Innovate new success motions by piloting and proposing repeatable playbooks
• Orchestrate across departments by project managing complex plans and engaging accounts

Required Qualifications, Training, and Education

• 7 years of customer-facing support in the software industry
• 5 years of litigation support experience, with Relativity Administrator experience preferred
• Expertise in managing key accounts in a customer-facing role
• Experience in the software technology sector
• Proven success in independently managing complex projects