Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager of Customer Success.

Key Responsibilities

• Lead a customer segment, overseeing a team of Customer Success Managers to achieve high-impact outcomes
• Ensure customers realize the full value of the platform by driving adoption and delivering consistent outcomes
• Develop a high-performing team culture through coaching, mentorship, and operational excellence

Required Qualifications

• Bachelor's degree required; advanced degree or relevant certifications are a plus
• Minimum 7 years of experience in customer success, strategic account management, or consulting, with at least 3 years in a leadership role
• Experience managing teams in complex customer environments
• Track record of managing large enterprise accounts in SaaS, data and analytics, or Health IT
• Analytical mindset with the ability to translate insights into strategic action