Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager for the Mid-Market/Corporate team.

Key Responsibilities

• Manage a book of business by developing strategic action plans and maintaining accountability for complex customer relationships
• Engage with customers to ensure they maximize their investment, addressing technical needs and defining success criteria
• Collaborate with internal teams and mentor new members to enhance processes and drive customer success

Required Qualifications

• Experience in managing customer relationships in a quota or retention-focused role
• Skilled in forecasting retention risks and implementing mitigation strategies
• Demonstrated ability to acquire new knowledge and skills
• Confident and self-motivated with a commitment to teamwork
• Experience in developing best practices to improve team effectiveness