Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to lead customer engagement and drive tailored solutions in the healthcare industry.

Key Responsibilities

• Manage multiple complex projects and ensure successful implementation of solutions for process improvement and ROI
• Monitor solution adoption and implement corrective actions to enhance customer performance based on KPIs
• Establish best practices and internal processes to support customer relationship management and implementation methodology

Required Qualifications

• Bachelor's degree or equivalent experience in healthcare or a related field
• 7+ years of experience in a relevant healthcare industry discipline
• 3+ years of experience leading multiple projects with various stakeholders
• 2+ years of healthcare industry consulting experience
• Deep understanding of payor contracting and reimbursement methodologies