Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager to manage customer relationships and drive satisfaction within its Commercial and Enterprise customer base.

Key Responsibilities

• Manage the full lifecycle for existing customers, ensuring onboarding and support functions are effectively utilized
• Analyze customer data to identify trends and develop actionable strategies for improving customer satisfaction and engagement
• Build and maintain relationships within accounts to manage renewals and mitigate risks of downsizing and churn

Required Qualifications

• 5 to 7+ years of experience in customer success management within a SaaS business
• Proven track record of exceeding retention and bookings targets
• Strong business acumen with an understanding of organizational adoption and purchasing practices
• Experience in developing retention and expansion strategies
• Bonus points for experience in eLearning or HR Tech