Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Maintain long-term relationships with customers to drive product adoption and increase revenue
• Lead initiatives to improve customer experience and retention, acting as a trusted advisor to key accounts
• Address client complaints and escalations, collaborating with internal teams to enhance the customer journey

Required Qualifications

• Bachelor's degree or equivalent
• Minimum of 5 years of sales or support experience, including 2+ years in customer success or client retention
• Preferred background in medical or biological sciences
• Project management skills or experience
• Proficient in Microsoft PowerPoint, Excel, and Salesforce.com