Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Design and execute success strategies aligned with customer objectives and conduct strategic business reviews
• Drive adoption strategies and change management to maximize platform utilization and establish success criteria
• Analyze health metrics to predict customer trajectory and implement intervention strategies for at-risk accounts

Required Qualifications

• 5-7 years of customer success experience managing a strategic book of business
• Experience with a portfolio of 25-50 mid-market or enterprise accounts with $5-7M ARR
• Strong track record in renewals and upsell motions
• Familiarity with Salesforce, Hubspot, Gong, and Gainsight
• Ability to design practical solutions that improve scale and efficiency