Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Enhance the client lifecycle and drive key Success Pillars of Adoption and Relationships
• Build strong rapport with customers and manage their relationships throughout the client journey
• Conduct onboarding and training sessions while resolving customer inquiries in a timely manner

Required Qualifications

• Experience in professional services or fee-for-service businesses
• Background in account management, training, and customer support
• Ability to exercise sound judgment in business decisions and negotiations
• Exceptional organization and time management skills
• Flexibility and adaptability in a fast-paced, start-up environment