Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to ensure clients achieve their business goals through seamless support.

Key Responsibilities

• Create and deliver weekly status reports
• Lead client onboarding sessions and manage day-to-day operations of the support team
• Serve as the first point of escalation for client issues and monitor monthly hours burned per client account

Required Qualifications

• 3-5 years of experience in a client-facing role such as Customer Success Manager, Account Manager, Project Manager, or Operations Manager
• Experience with digital platforms like Adobe Experience Cloud, Salesforce, or Drupal
• Background in digital marketing, web development, or technical support environments
• Familiarity with agile methodologies and cross-functional teams
• Proven ability to manage multiple workstreams and client accounts simultaneously