Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Deliver strategic engagements to target customers, supporting onboarding, adoption, and risk mitigation
• Act as a trusted advisor in customer meetings to drive product and service value
• Identify upsell opportunities and collaborate with sales teams for growth attainment

Required Qualifications

• 3+ years of experience in account management and/or customer success
• Analytical and process-oriented mindset
• Ability to work across multiple departments in a deadline-driven environment
• Knowledge of Salesforce and project management tools
• Active team player and self-starter with multitasking abilities