Senior Customer Success Manager

Job Summary

A company is looking for a Senior Enterprise Customer Success Manager.

Key Responsibilities

• Provide strategic direction and establish consultative relationships with clients
• Illustrate business value through metrics and proof points for customer engagements
• Identify upsell opportunities and collaborate with internal teams to enhance customer success

Required Qualifications

• Experience in Customer Success or a similar role managing complex Enterprise accounts
• Formal or informal project management expertise
• Experience in collaborating with cross-functional teams
• Background in SaaS and/or HR or Talent Acquisition is a plus
• Legally eligible to work in Canada without sponsorship