Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager who will own strategic customer relationships and drive retention and growth across high-value accounts.

Key Responsibilities

• Manage and grow a portfolio of strategic customer accounts
• Build strong relationships with executive stakeholders
• Own renewals and drive expansion and cross-sell opportunities

Required Qualifications

• 5+ years in Customer Success, Account Management, or similar roles
• B2B SaaS experience preferred
• Experience managing strategic or enterprise accounts
• Proven ownership of renewals; expansion experience strongly preferred
• Experience running sales cycles from opportunity to close is a plus