Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Renewal Manager to support the Customer Success Organization in driving customer renewals for strategic accounts.

Key Responsibilities

• Lead executive communications and develop renewal strategies for assigned contracts
• Drive large renewal negotiations and manage an accurate forecast for upcoming renewals
• Collaborate with cross-functional partners to enhance the renewal process and provide guidance on pricing solutions

Required Qualifications

• 6+ years of experience in Sales, Renewal Management, Customer Success, or Account Management, preferably in SaaS
• Strong negotiation skills with a proven track record in complex contract management
• Experience in building stakeholder partnerships within the Enterprise segment
• Familiarity with project management methodologies relevant to the renewal cycle
• Experience with Salesforce or other CRM systems