Senior Customer Success Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Dec 22, 2025

Job Category: Account Management

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Management, Senior Level, Executive Level

Education Level: Bachelors

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

Own the end-to-end success of a strategic book of business, focusing on retention and expansion
Analyze customer data to identify trends and drive recommendations for improved adoption and outcomes
Lead complex issue resolution and manage escalations, ensuring timely communication and stakeholder alignment

Qualifications

5-8+ years of experience in Customer Success, Account Management, or a related customer-facing role within SaaS
Proven success managing strategic or enterprise-level accounts
Strong analytical, financial, and business acumen
Bachelor's degree or equivalent experience required
Strong understanding of behavioral health/SUD workflows and business drivers is preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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Website

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