Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Customer Success Management.

Key Responsibilities

• Lead and develop a high-performing team of Customer Success Managers and Senior CSMs
• Own hiring, onboarding, and performance management for the Enterprise CSM team
• Manage team outcomes for a defined portfolio of top Enterprise accounts, driving retention and expansion

Required Qualifications

• 8+ years in B2B SaaS in Customer Success, Account Management, or related roles
• 3+ years of experience leading and coaching teams, preferably in Enterprise Customer Success
• Proven track record managing a portfolio of Enterprise accounts with significant ARR
• Strong people leadership skills and the ability to drive strategic conversations with C-level stakeholders
• Familiarity with CRM and Customer Success platforms is a plus