Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage approximately 100 customer accounts, serving as the main point of contact
• Drive customer value by optimizing their use of the platform and addressing complex issues
• Engage proactively with customers to monitor account health and mitigate churn risks

Required Qualifications

• 2+ years in customer-facing roles, such as customer success or account management
• Experience in product training and customer value delivery
• Self-motivated and able to work effectively in a remote setting
• Project management skills are a plus
• Familiarity with data analysis and business performance metrics