Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Corporate Impact.

Key Responsibilities

• Build strategic relationships with executives and key stakeholders while driving usage and value realization of solutions
• Monitor product usage and sentiment data to identify risks and opportunities, ensuring customer health and retention
• Identify and support expansion opportunities while fostering loyalty and developing customer champions

Required Qualifications

• 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector
• Proven success in relationship-building and customer service
• Experience engaging with c-suite executives and managing sensitive discussions
• Ability to derive insights from data and demonstrate cloud technology
• Familiarity with relevant solutions is a plus