Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Develop and implement customer success strategies to ensure long-term growth and satisfaction
• Facilitate cross-functional collaboration to address customer needs and inform product enhancements
• Monitor KPIs and refine operational processes to improve service delivery and customer health

Required Qualifications

• 5+ years of experience in Customer Success, Onboarding, or Implementation within a B2B SaaS environment
• 1-2 years of experience in a people management or team lead role
• Familiarity with tools such as Salesforce or industry-specific platforms
• Ability to adapt in fast-paced, evolving environments
• Experience in the insurance industry is a plus