Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Customer Success.

Key Responsibilities

• Manage a portfolio of customer accounts, including risk assessment and value realization plans
• Facilitate team training on Value Realization processes and monitor KPI performance
• Conduct regular team meetings and individual feedback sessions to support team development

Required Qualifications

• 3+ years of direct people management experience
• Proven ability to lead high-performing teams in a customer success environment
• Experience working with enterprise customers
• Strong stakeholder management skills
• Ability to drive value realization for customers